Welcome to the Nook & Neighbor Frequently Asked Questions page. We want every order to feel easy from start to finish, so here are answers to the questions we hear most. If you need anything else, please reach out and we will be glad to help.
How long will it take to receive my order?
- Handling Time: 1–2 business days
- Transit Time: 6–12 business days
- Estimated Delivery Time: 7–14 business days
For full details, see our Shipping Policy.
Do you offer free shipping?
Yes. Every order shipped within the United States ships free. Learn more in our Shipping Policy.
Where is Nook & Neighbor located?
Nook & Neighbor is a United States based online business offering a curated selection of quality home products, with shipping available throughout the United States.
What if I receive a defective product?
If your item arrives defective, we will replace it at no cost to you. Just contact us within 30 days of receiving your order. See our Return Policy for details.
Can I cancel my order after it's placed?
Yes, you can cancel within 24 hours of placing your order. Please contact our support team as soon as possible so we can stop it before it ships.
What is your return policy?
We keep returns simple and hassle free. You can find every detail in our Return Policy.
When will I receive my refund after returning a product?
Once your return arrives and passes inspection, we start your refund to the original payment method within 7 business days. Timing on your statement can vary by payment provider. Read more in our Refund Policy.
What happens if something is wrong with an order?
If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we will send a replacement or issue a refund at no cost. See our Return Policy for how it works.
How can I contact customer support?
You can reach us through our Contact Us page or by emailing hello@nookandneighbor.com.
Do you ship internationally?
Not at this time. We currently ship only within the United States.
Do you have a physical store location?
No, we are an online only business. Staying online lets us keep our prices competitive and offer a wider selection.
Can I place a bulk order for my business or organization?
Absolutely. Bulk orders are available; contact our support team for pricing and details.
What is the process for exchanging a product?
Exchange steps are explained in our Return Policy, and our team is happy to walk you through it.
How can I track my order?
Once your order ships, you can follow it anytime on our Order Tracking Page.
Contact Us
Store Address: 1729 Spence Street, Temple Texas 76502, United States
Store Email: hello@nookandneighbor.com
Store Phone: +12542656444
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.