Refund policy

Last Updated: October 20, 2026

At Nook & Neighbor, we want you to love what you bring home. If something isn’t right for any reason, our return process is simple and hassle free.

Order Cancellations
You can cancel your order within 24 hours of placing it by emailing us at hello@nookandneighbor.com. Please include your order number. After 24 hours we cannot guarantee a cancellation, because your order may already be in processing. Once an order has shipped, it can no longer be canceled, but you can return it after delivery under this policy.

30 Day Easy Returns
You have 30 days from the day you receive your order to return items. To qualify for a return, items must be:

• Unused
• In their original condition
• Returned with all original packaging, tags, and accessories

Our support team will help you every step of the way. Restocking Fee: $0. We never charge restocking fees.

Return Policy Overview

• Return Window: 30 days from the day you receive your order
• Condition: Unused and in original condition, with all packaging, tags, and accessories
• Easy Returns: Our support team will guide you through the process
• Restocking Fee: None

Return Costs

• Defective or Incorrect Products: Returns cost you nothing if the item is incorrect, damaged by the carrier, or defective in any way.
• Change of Mind: If you ordered the wrong item, it doesn’t fit, or you no longer want it, you are responsible for the actual return shipping cost.
• Original shipping costs are non‑refundable.

How to Return an Item

1. Contact Us: Email hello@nookandneighbor.com with your order number and the reason for your return.
2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and paperwork.
3. Send It Back: Ship your return using the instructions in your return authorization email. You may use the carrier or shipping method recommended in that email.

Refund Process

• Inspection: When your return arrives, we inspect it to make sure it meets our return criteria.
• Refund Timing: Once approved, your refund is initiated to your original payment method within 7 business days. Timing on your statement depends on your bank or payment provider.

Exchanges
We gladly accept exchanges. To swap for a different size, color, or product, email us at hello@nookandneighbor.com and we will help you with a quick exchange.

Order Not Delivered
If your order hasn’t arrived within the expected delivery window, email us at hello@nookandneighbor.com with your order number. We will look into it with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no extra cost.

Non‑Returnable Items
For hygiene and safety reasons, some items can’t be returned. These are clearly marked as non‑returnable on their product pages.

Changes to This Policy
We may update this Return and Refund Policy at any time. Any changes will appear on this page with a revised Last Updated date, so we encourage you to review it from time to time. Continuing to use our website after changes are posted means you accept the updated policy.

Questions?
Visit our FAQ page or contact our customer service team for help.

Contact Information
Store Address: 1729 Spence Street, Temple Texas 76502, United States
Store Email: hello@nookandneighbor.com
Store Phone: +12542656444
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e‑mail within 1–2 business days.